Solving BPO Challenges with Intraday Automation
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]
11
Jun
Archive Tag: idle time
18
Dec
What Does Customer Service Wait Time Cost You?
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]
11
Oct
3 Steps to Find Your Call Center Efficiency Sweet Spot
There’s no getting around it — the role of a workforce manager is tough. Whether it’s the daily tug-of-war between […]
23
Jul
Contact Center Workforce Management: Not an Option for Businesses Looking to Delight Customers
When was the last time you called a contact center seeking help with an issue, and you were quickly connected […]