Archive Tag: handle time

Archive Tag: handle time

21 Dec

Ring in the Holidays with Real-time Automation

Jennifer Lee

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]

29 Sep

Reduce Call Center Costs: Automation Outranks Alternatives

Kyle Antcliff

Balancing the need to reduce call center costs and keep customers happy is tough. However, Workforce Management (WFM) and contact […]

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