Have you thought about this question: “In your company, are customers persona non grata?” Ok, a little Latin refresher to […]
Many companies spend a majority of their time and budgets on chasing business instead of taking care of the customers […]
Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]
Over the past month, I have been keeping up with some great articles from peers and thought leaders, check out […]
The late Stephen Covey wrote one of the most influential business management books of all time. The idea of intentional […]
In an ideal world, contact center workforce management (WFM) solutions would generate accurate forecasts and schedules to identify the exact […]