Here’s the story: A health insurance company came up with an innovation for their health savings accounts, allowing account holders […]
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]
Have you seen the viral video making the rounds about Sherlock, the adorable and very energetic dog “employed” by KLM […]
I recently had the privilege of speaking to the people of Ace Hardware about creating amazing customer service. If you […]
Everyone knows the old saying, “Nobody’s perfect,” and since customer service is delivered by human beings, it won’t always be […]
There comes a time in every company’s history, present time, or future when it must change or adapt – or […]