Linking Customer Experience and Partner Success
Continuing on from last month’s post about partners and their importance to your ecosystem… you need to make sure you […]
17
Dec
Archive Tag: customer experience
3
Nov
Raising the Telecom Customer Experience Bar
In today’s crowded telecom market, customers have plenty of choices. As service and technology offerings have become virtually indistinguishable, the customer […]
23
Oct
BPOs, Where’s Your Value Add? Strategic Partner or Cost-Benefit?
Companies typically outsource their contact center operations for two main reasons: to improve service levels or to decrease their costs. […]
17
Sep
What is Herd Mentality in Your Customer Experience Strategy?
The Definition of Herd Mentality In business and in life, there’s this crazy notion of the herd mentality. What is […]
20
Aug
Use Customer Voice to Pull Your Company Out of an Innovation Rut
How do you drive innovation within your organization? Do you think outside of the box to think outside of the […]
18
Aug
Intraday Automation Making Life Easier in the Contact Center
As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]