6 Feb

4 Ways to Boost Cx and Operational Efficiency with Intraday Automation

Lenore Meeks

Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]

26 Jan

How to Make 2017 Your Best Year Yet with Intraday Automation

Adrienne Sallerson

With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes […]

31 Oct

Workforce Management Moves to the Forefront

Kyle Antcliff

I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]

20 Oct

5 Ways to Get Better Customer Feedback

Jeannie Walters

It may be common knowledge now that hearing from customers about what they really want and need from your organization […]

23 Sep

Are You Viewing the Experience Through the Lens of the Customer?

Jeannie Walters

Whenever we deal with customers, we are asking our brains to do a lot. We are trying to see things […]

20 Jan

Financial Services Contact Centers: Intraday Automation Puts Your Customers First

Lori Etheridge

Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]