Fear of Coaching
I love working with new coaches and helping them to become the best they can be. Most are very excited […]
I love working with new coaches and helping them to become the best they can be. Most are very excited […]
Let’s face it…most agents want to be great agents. They want to keep their customers happy and that’s what we […]
When coaching with our agents, we have many important skills to focus on such as listening, use of empathy, following […]
A growing list of enterprise contact centers like Citi, British Gas and Aetna are reaping the strategic benefits of advanced […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
Chapter One: Detective Holmes had solved many cases and now she had been brought in to a call center to […]