Webinar Recap: Flip the Script on WFM
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
25
Aug
Archive Tag: customer experience
10
May
10 Great Customer Service Quotes
Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching […]
22
Mar
Transform Your Call Center into a Superhero
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
21
Dec
Ring in the Holidays with Real-time Automation
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]
11
Oct
Customer Success: Cost Reduction with Automation
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
2
Nov
Are You Using Customer Feedback to Improve Processes?
Sometimes we become so involved in the design, execution and gathering of data that we may not observe what is […]