Coaching Social Customer Service Agents
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]
Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]
As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]
While at a contact center conference recently, I saw a very odd-looking little man who seemed rather nervous and out […]
Here’s a reality check. Today, Facebook has more than one billion active monthly users. Twitter boasts 500 million users and […]