Archive Tag: contact center

Archive Tag: contact center

21 Apr

Coaching Social Customer Service Agents

Melissa Kovacevic

Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]

20 Jan

Financial Services Contact Centers: Intraday Automation Puts Your Customers First

Lori Etheridge

Today’s financial services contact centers face many challenges when it comes to delivering an exceptional customer experience. In addition to […]

18 Aug

Intraday Automation Making Life Easier in the Contact Center

Kyle Antcliff

As contact center environments have become more complex, strategic business leaders are looking for innovative ways to spend less and […]

18 Dec

What Does Customer Service Wait Time Cost You?

Matt McConnell

When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]

3 Jun

2020 Vision: A Glimpse Into the Contact Center of the Near Future

Greg Levin

 While at a contact center conference recently, I saw a very odd-looking little man who seemed rather nervous and out […]

1 Mar

Social Customer Service Is Here to Stay [Video]

Matt McConnell

Here’s a reality check. Today, Facebook has more than one billion active monthly users. Twitter boasts 500 million users and […]

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