Are You Showing Sincere Agent Appreciation?
We train our agents to thank our customers and show appreciation for their business. We coach to ensure that they […]
We train our agents to thank our customers and show appreciation for their business. We coach to ensure that they […]
In the prior blog article, “Why All the Fuss Over Advanced Intraday Automation,” we outlined the problems addressed, what it […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them […]
I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]
Last month I wrote about the importance of metrics. Metrics drive behavior. You probably know the famous Peter Drucker comment […]