Archive Tag: contact center

Archive Tag: contact center

31 Aug

Are You Showing Sincere Agent Appreciation?

Melissa Kovacevic

We train our agents to thank our customers and show appreciation for their business.  We coach to ensure that they […]

16 Jun

Advanced Intraday Automation – Getting a Seat at the Budget Table

Kyle Antcliff

In the prior blog article, “Why All the Fuss Over Advanced Intraday Automation,” we outlined the problems addressed, what it […]

10 May

8 Qualities to Look for in an Intraday Automation Provider

Lori Etheridge

Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]

13 Feb

Are You a Manager with Heart?

Melissa Kovacevic

During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them […]

31 Oct

Workforce Management Moves to the Forefront

Kyle Antcliff

I had the pleasure of attending a Forefront event in Dallas this fall. Forefront is a growing community of contact […]

7 Jul

How to Build Customer Loyalty

Jim Tincher

Last month I wrote about the importance of metrics.  Metrics drive behavior. You probably know the famous Peter Drucker comment […]

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