Customer Success: Cost Reduction with Automation
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
11
Oct
Archive Tag: contact center
3
Oct
How to Boost Agent Morale with Real-Time Automation
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]
6
Sep
Customer Contact Centers Cut Costs with Automation
In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]
5
Sep
UK Utility: Weathering the Storm with Real-Time Automation
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
4
Dec
3 Ways to Help Agents Self-Coach
One of the key coaching skills I discuss with managers is the difference between “telling” agents and “asking” agents. Most […]
2
Nov
Are You Using Customer Feedback to Improve Processes?
Sometimes we become so involved in the design, execution and gathering of data that we may not observe what is […]