Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]
Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]