Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
Chapter One: Detective Holmes had solved many cases and now she had been brought in to a call center to […]
During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them […]
Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]
With 2017 in full swing, it’s the perfect time to take control of your frontline and make the necessary changes […]