Webinar Recap: Flip the Script on WFM
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
25
Aug
Archive Tag: Call Center
11
Jul
Purpose-Built for the Call Center: Automation Software
Typical call routing and scheduling software is necessary in keeping center operations afloat; however, they are unable to keep up with evolving customer demand without other forms of technology and call center automation software working in tandem.
18
Apr
Make “Greener” Choices in the Call Center this Earth Day
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
22
Mar
Transform Your Call Center into a Superhero
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
20
Mar
Spring Cleaning Time for Call Centers
Welcome to Spring! It’s time to clean the clutter and broken pieces out of our call centers and bring in […]
12
Feb
Show Your Agents You Care this Valentine’s Day
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]