The world is changing and contact centers have to keep up. Generation Y – the “Millennial” generation – has a […]
Workforce managers don’t have it easy. Not only are they responsible for accurately forecasting call requirements per half hour by […]
Few industries have undergone as much radical change in the past decade as healthcare. The healthcare industry is growing amid […]
To your customers, the most important C-level position in your company is the CSR. Hopefully your contact center understands just […]