UK Utility: Weathering the Storm with Real-Time Automation
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]
We train our agents to thank our customers and show appreciation for their business. We coach to ensure that they […]
Once considered an emerging technology, new to the scene within the past few years, intraday automation is no longer a […]
Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]
Global studies tell us that 78% of customers have not made an intended purchase due to a bad customer service […]
One of my favorite customer service quotes is by Karl Albrecht, founder of the Aldi supermarket chain, who wisely said, […]