You need to make sure that your customer’s end-to-end journey, their customer experience, is seamless as they move from one […]
All work and no play makes Jack a dull agent – and quite possibly an unmotivated and unproductive one, as […]
Note: The following blog post and its associated webinar are intended for call center outperformers only. This webinar may contain […]
As workforce management professionals, we all know the difference that just one agent can make in our net staffing. Unfortunately, […]
In an ideal world, contact center workforce management (WFM) solutions would generate accurate forecasts and schedules to identify the exact […]