Archive Tag: agent training

Archive Tag: agent training

25 Aug

Webinar Recap: Flip the Script on WFM

John Englund

“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]

20 Mar

Business Continuity for Your Contact Center Workforce

Matt McConnell

Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]

28 Jun

Improve Employee Engagement Using Call Center Technology

Jennifer Lee

With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.

12 Feb

Show Your Agents You Care this Valentine’s Day

Chelsea Atkinson

With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]

11 Oct

Customer Success: Cost Reduction with Automation

Jennifer Lee

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]

3 Oct

How to Boost Agent Morale with Real-Time Automation

Adrienne Sallerson

Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]

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