Webinar Recap: Flip the Script on WFM
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
Business Continuity Plan First and foremost, our thoughts go out to everyone impacted by the virus. Like many other businesses […]
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]