Webinar Recap: Flip the Script on WFM
“The call center is like a hurricane,” says Nathan Belfield, a 15-year call center veteran and current Customer Success Leader […]
25
Aug
Archive Tag: agent engagement
28
Jun
Improve Employee Engagement Using Call Center Technology
With some of the latest call center technology talk focused on Robotic Process Automation (RPA), Artificial Intelligence (AI), and chatbots–often eliminating the need for human agents–it might seem strange to think about automation and employee engagement going hand in hand.
22
Mar
Transform Your Call Center into a Superhero
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
20
Mar
Spring Cleaning Time for Call Centers
Welcome to Spring! It’s time to clean the clutter and broken pieces out of our call centers and bring in […]
12
Feb
Show Your Agents You Care this Valentine’s Day
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]
3
Oct
How to Boost Agent Morale with Real-Time Automation
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]