Workforce attrition can wreak havoc on any business, and this is especially true for call centers where it continues to […]
Chapter One: Detective Holmes had solved many cases and now she had been brought in to a call center to […]
Let’s pretend you’re the customer. Like most customers, you’re pretty savvy when it comes to figuring out answers on your […]
Coaching is so much more than sitting in a room and discussing skills with our agents. If a manager looks […]
The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]
We know that coaching offers many benefits for our experienced agents so we design coaching programs for on-going employee development […]