In recent years, large organizations have been turning to Artificial Intelligence (AI) and AI-driven automation to overcome stubborn challenges at […]
Contact centers provide essential customer service, and efficiency is key to running a successful one. Whether addressing upset customers’ concerns […]
Constant competitive pressure means that most companies are either engaged in or planning a business transformation program at any given […]
Community service is at the heart of Intradiem’s identity. The company’s “people first” approach prioritizes the needs of employees and […]
I created Intradiem in 1995 to solve what I thought was a fascinating problem: call centers were engaged in a […]
There’s a common misconception that technology will disrupt customer service the way it disrupted manufacturing. Using robots to assemble more […]