Call Center Occupancy: What It Is and Why It’s So Crucial For Success
If you had to make a list of some of the most valuable assets that any business has, its relationship […]
16
Mar
16
Mar
Achieving Digital Transformation Through Workforce Automation
To say that the last two years have been a disruption to just about every industry you can name is, […]
26
Feb
4 Tips for Call Center Schedules and Shift Bidding
Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation […]
23
Feb
Call Center Quality Assurance (QA)
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents […]
18
Feb
Common Customer Service Mistakes Solved by Contact Center Software
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience […]
18
Feb
Introduction to Call Center Forecasting
When it comes to the effective use of a call center, proactive planning is key. It’s not enough to simply […]