The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]
27
Jul
1
Jun
WFM Labs | A New Approach to Contact Center Workforce Management
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
21
Mar
Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
15
Mar
8 Essential Tips for Back-Office Call Center Efficiency
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center […]
10
Mar
Ultimate Guide to Contact Center Optimization
A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]
9
Mar
Contact Center vs. Call Center: A Detailed Comparison
When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]