How Best-in-Class Contact Centers Satisfy Demanding Customers
Aberdeen Research shows an increase in customer demand for more personalized and always available customer service. Businesses that successfully address this challenge accomplish substantial improvements in their agent productivity and utilization results.
Find out how your contact center can improve productivity and give customers the service they deserve in our live, interactive web event featuring special guest, Omer Minkara, Research Analyst at the Aberdeen Group and John Wolf, Knowlagent’s Chief Marketing Officer on Thursday, August 9, 2012 at 1:00 pm EDT.
In this webinar you’ll hear Omer reveal real-world examples, ROI data and more from his recent report on Workforce Management in the Contact Center, including:
- Implementing a best-in-class workforce optimization framework
- Reducing the operational expense of agent utilization
- Empowering agents to improve performance