• Request Demo
  • Customer Support
  • Customer Community
  • Blog
  • (678) 356-3500
Intradiem Logo
  • Platform
  • Services
  • Customer Success
  • Resources
  • Events
  • Company
    • About Us
    • Service Culture
    • Leadership
    • Newsroom
    • Careers
    • Contact
  • Request Demo
  • (678) 356-3500

Category: Workforce Infrastructure

By Melissa Kovacevic
in Best Practices / Metrics
on Mar 20, 2019

Spring Cleaning Time for Call Centers

Welcome to Spring! It’s time to clean the clutter and broken pieces out of our center house and bring in...

Read More
By Anise Mastin
in Agent Engagement
on Dec 3, 2018

One Billion Actions Transforms Global Call Centers

Imagine one billion virtual assistants optimizing productivity and performance. Working seamlessly in the background, these assistants are transforming operations from...

Read More
By Jennifer Lee
in Agent Engagement
on Oct 11, 2018

Customer Success: Cost Reduction with Automation

What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For...

Read More
By Adrienne Sallerson
in Cost Take Out
on Sep 10, 2018

WFM Tips Featuring Maxene Squire [Webinar Preview]

Are you facing complex challenges in the contact center? Are you feeling the pressure to reduce costs while improving the...

Read More
By Dave Thrailkill
in Customer Experience
on Nov 9, 2017

Holidays on the Horizon: Is Your Contact Center Prepared for the Chaotic Months Ahead?

Though the holidays bring a surge in sales for many businesses, that usually translates to an increased volume of customer...

Read More
By Kyle Antcliff
in Best Practices / Metrics
on Sep 29, 2017

Call Center Cost Reduction: Automation Outranks Alternatives

Balancing the need to keep costs low and keeping customers happy is tough. But, Workforce Management (WFM) and contact center...

Read More
By Melissa Kovacevic
in Best Practices / Metrics
on Sep 14, 2017

Banking on Loyalty

Welcome Financial Institution Pros! Today’s post is especially for you. In the midst of increasing usage of mobile banking and...

Read More
By Melissa Kovacevic
in Agent Engagement
on Aug 31, 2017

Are You Showing Sincere Agent Appreciation?

We train our agents to thank our customers and show appreciation for their business.  We coach to ensure that they...

Read More
By Kyle Antcliff
in Workforce Infrastructure
on Jul 20, 2017

Why the Contact Center Community is Achieving Unprecedented Levels of Success with Intradiem

Advanced intraday automation has reached critical mass and is quickly becoming a ‘must have’ platform for enterprise contact centers focused...

Read More
By Intradiem
in Agent Engagement
on Jun 22, 2017

AccorHotels Global Reservation Centre Takes Home Workforce Management Practices Award for use of Intradiem to Improve their Business!

Congratulations to AccorHotels Global Reservation Centre and their Workforce Planning Team. They received the New Brunswick Contact Center Association (ContactNB)...

Read More
1 2 3 … 14

Search

Subscribe for updates

Follow Intradiem on LinkedIn

Categories

  • Agent Engagement
  • Best Practices / Metrics
  • Blog
  • Contact Center RPA
  • Corporate Culture
  • Cost Take Out
  • Customer Experience
  • Efficiency
  • Employee Engagement
  • Featured
  • Innovation
  • Real-Time Automation
  • Share the Love
  • Training / Coaching
  • Workforce Infrastructure

Recent Posts

  • Three Generations of Reinventing Customer Service
  • Purpose-Built for the Call Center: Automation Software
  • Improve Employee Engagement Using Call Center Technology
  • Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation
  • 10 Great Customer Service Quotes
  • Contact Us
  • Privacy Policy
  • © 2019 Intradiem
iso-27001 aicpa
X Close