5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation
The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]
The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]
We know that coaching offers many benefits for our experienced agents so we design coaching programs for on-going employee development […]
We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of […]
Recently I had a support team manager tell me that she had received feedback from a VP in the operations […]
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]
One of the areas of business operations that is often neglected when it comes to soft skills coaching, is our […]