In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress […]
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the […]
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such […]
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]
Call Centers are sitting on a goldmine of opportunities. Day after day, centers create enormous amounts of real-time data that […]