Solving BPO Challenges with Intraday Automation
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]
With most of the contact center executives I talk to, there is typically some confusion about the difference between intraday […]
Having been in this business over 40 years and in over 1,000 call centers in five continents, I’ve seen some […]
When it comes to customer service, wait time is downright evil. It’s just ridiculous that we pay companies for their […]
(This is a guest blog authored by Spence Mallder, SVP, GM Workforce Optimization, CTO of Aspect Software, originally published on […]
Workforce managers don’t have it easy. Not only are they responsible for accurately forecasting call requirements per half hour by […]