With call center conditions constantly changing, companies must turn to artificial intelligence technology in order to optimize their operations. Call […]
Call centers are constantly dealing with unexpected scenarios, but 2020 has taken this to an entirely new level. Centers have […]
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most […]
Matt McConnell was recently talking to one of his customers, which he described as a large, well-known bank, about when […]
We have long heard the death of the call center is near, but are these claims actually valid? Articles dating […]
Your call center software solutions should help your customer service team maximize productivity and engagement, ultimately helping to reach business […]