Jump Start Your Coaching Program for 2020
“Each person holds so much power within themselves that needs to be let out. Sometimes they just need a little […]
13
Jan
26
Jun
Financial Services Leader Increases Employee Donations by 12% with Intradiem Contact Center Automation
Through an internal giving program, the company welcomes its employees to donate to a global charity in support of their mission: to improve lives by mobilizing the caring power of communities around the world to advance the common good.
18
Apr
Make “Greener” Choices in the Call Center this Earth Day
Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
13
Feb
Are You a Manager with Heart?
During February we celebrate Valentine’s Day, a holiday focused on making people feel special by telling them and showing them […]
1
Dec
7 Ways to Coach by Example
Coaching is so much more than sitting in a room and discussing skills with our agents. If a manager looks […]
20
Jun
How to Keep WFM Employees Engaged
We read a lot of articles about training, coaching and motivating our center agents, supervisors and leaders. One area of […]