Customer Success: Cost Reduction with Automation
What would it mean to your center if you could improve first call resolution (FCR)? Or reduce overtime pay? For […]
11
Oct
3
Oct
How to Boost Agent Morale with Real-Time Automation
Your agents are crucial assets to your contact center. Serving and supporting your customers each and every day, they truly […]
6
Sep
Customer Contact Centers Cut Costs with Automation
In this edition of our customer contact center community stories, we’re diving into the variety of ways Intradiem customers are […]
4
Dec
3 Ways to Help Agents Self-Coach
One of the key coaching skills I discuss with managers is the difference between “telling” agents and “asking” agents. Most […]
31
Aug
Are You Showing Sincere Agent Appreciation?
We train our agents to thank our customers and show appreciation for their business. We coach to ensure that they […]
13
Jul
A Rose By Any Other Name… Agent Word Choices
When coaching with our agents, we have many important skills to focus on such as listening, use of empathy, following […]