Making “greener” choices in the contact center can benefit both the environment and your bottom line. It can even help […]
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]
Managing adherence is an age-old problem in the contact center. Here’s an updated take on a previous blog post to […]
With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]
Hospitality & Travel industry leader AccorHotels leverages Intradiem’s real-time automation platform to promote customer service wins. AccorHotels has developed an […]