6 Call Center Incentive Ideas for Agent Performance
Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]
23
Feb
26
Apr
Aligning Agents, Automation and AI
The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]
21
Mar
Great Customer Service Requires Engaged Agents
Maya Angelou said that “people will forget what you said… and what you did… but not how you made them […]
7
Feb
Intradiem Delivers 342% ROI
A Total Economic Impact™ (TEI) study, conducted on behalf of Intradiem by Forrester Consulting, found that Intradiem’s AI-powered intelligent automation […]
15
Jan
Keep Agent Morale High Through AI & Automation
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
3
Jan
How the IoT Affects Call Centers
The Internet of Things, also commonly referred to as the IoT for short, is a concept that involves a network […]