AI Can Promote a Healthy Tech-Empowered Workplace
By: Jennifer Lee, President & Chief Operating Officer at Intradiem In my 20 years in the industry, I’ve watched as […]
5
Oct
Archive Author: Jennifer Lee
22
Jun
How Intelligent Automation Promotes Call Center Success
Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and […]
15
Jan
Keep Agent Morale High Through AI & Automation
Historically, contact centers have been plagued by low morale and high churn among agents. Leaders have applied new tools and […]
29
Apr
Contact Center 2.0: A Better Normal
Is it safe to go back to the office now? Should we go back? Do we need to? There are […]
26
Apr
How to Keep Your Remote Agents Engaged
In 2020 BP (Before Pandemic), contact center agents typically spent their days navigating between upset customers and harried supervisors. Stress […]
15
Mar
Guide: The Call Center Manager Reinvented
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager. […]