22 Sep

Customer Experience. It’s the Number-One Priority Driving Contact Center Workforce Optimization

Guest

(This is a guest blog authored by Spence Mallder, SVP, GM Workforce Optimization, CTO of Aspect Software, originally published on […]

10 Apr

The Fundamentals of Proactive Customer Care

Guest

 (This is a guest blog authored by John Amein, VP Product Development of Aspect Software, originally published on April 3, 2014.) At […]

13 Mar

Managing Your Workforce in Real-Time

Guest

(This is a guest blog authored by Spence Mallder, SVP, GM Workforce Optimization, CTO of Aspect Software, originally published on […]

23 Jul

Contact Center Workforce Management: Not an Option for Businesses Looking to Delight Customers

Guest

When was the last time you called a contact center seeking help with an issue, and you were quickly connected […]