Customer relationship management (CRM) software has become a staple in a vast number of organizations that have a heavy emphasis […]
What You Can Do to Avoid Customer Service Agent Burnout You know the sensation that feels like you’ve hit a […]
Customer service isn’t for everybody. Dealing with clients, setting appointments, and most feared of all, cold calling, is for some […]
Customer service in the call center today is a rapidly changing landscape. More and more companies are figuring out that […]
A recent call center study published by Avaya showed that nearly 80% of customers today still prefer to use the […]