On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]
Operational efficiency is essential for any business, but it is especially important in the contact center. There are a number […]
The modern workplace is a constantly evolving landscape. The tools and technologies employees use to do their jobs are changing […]
Contact Center as a Service (CCaaS) is a cloud-based customer contact center solution that allows businesses to manage customer interactions […]