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3 Steps for Turning Around Agent Morale

Event 360 conducted teammate satisfaction surveys and Molly Fast’s newly inherited team ranked lowest on many of the questions such as: the company values the contribution I make, I’m satisfied with the culture of the company and I feel like my opinions and ideas are respected and given consideration.

Molly Fast, Associate Director, National Sales & Service for Event 360, Inc. shares how she pushed call center agent morale to the highest levels the company had ever seen.

 

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