10 Great Customer Service Quotes

Thirty three percent of Americans say it only takes a single instance of poor service for them to consider switching companies, according to the 2017 Customer Service Barometer. 

Here are 10 great customer service quotes to help inspire you to continue paving the way for better service and a first-rate customer experience in the call center.

“The customer experience is the next competitive battleground.”
– Jerry Gregoire, CIO, Dell Computers

“Your most unhappy customers are your greatest source of learning.”
– Bill Gates

“Do what you do so well that they will want to see it again and bring their friends.”
– Walt Disney

“There is only one boss:  the customer.  And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
– Sam Walton

“When the customer comes first, the customer will last.”
– Robert Half

“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.”
– Stew Leonard

“One of the deep secrets of life is that all that is really worth doing is what we do for others.”
– Lewis Carroll

“If we keep doing what we’re doing, we’re going to keep getting what we’re getting.”
– Stephen Covey

“Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.”
– Zig Ziglar

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
– Mahatma Gandhi

 

About the author

Jennifer Lee

Jennifer Lee has over 15 years of experience in the contact center industry and more than a decade of experience as a people leader. She started her career in contact center management in the BPO space, serving as a senior client services manager for a Fortune 100 telecommunications client. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. She also has field experience working with a variety of ACD and WFM platforms and a proven track record of exceeding key performance targets.

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