GLOBAL GATHERINGS FOR CONTACT CENTER INNOVATORS

Forefront – where the best minds in workforce and operations management explore how workforce automation revolutionizes the contact center

Join fellow innovators at Forefront events to learn:

  • Why contact centers need to break away from the “status quo”
  • How Workforce Automation provides 3X guaranteed results
  • How to build the business case for WFA and ensure its success through change management and adoption
  • How WFA pays off with improved agent engagement and customer experience

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”

“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation.”

“It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired!”

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

“Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.”

2020 Events

Upcoming Events

Kansas City, KS
02/20/20

Past Events

What People Are Saying

Community Members

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*TRADE
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
Kohl's
Language Line
Lowe's
Macy's
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint
Squaretrade
Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

Join the Automation Movement

Register Today For the Kansas City Forefront Tour