Our Leadership

Meet our senior leaders and board of directors. These innovators are bound by a revolutionary spirit, and they're passionate about making a positive, lasting difference on how to better serve customers.

Executive Team

Matt McConnell Chief Exec Officer

Matt McConnell

Chief Executive Officer

Matt is Chairman, President and CEO of Intradiem. Matt co-founded Intradiem with a vision of helping companies increase the level of customer service they deliver using automation technology. Today, Intradiem is the leader in real-time intraday automation with over 230,000 contact center employees who use Intradiem’s solution daily.

Dr. Ted Giordano  Director of HR and Organizational Development

Bill DiPaula

Chief Financial Officer

Bill is the Chief Financial Officer for Intradiem. With over 20 years of Operations and Financial Management leadership experience at Citi, Bill oversaw budgeting, forecasting, reporting and analysis and cost management for a $7 billion operating budget that spanned 90,000 employees and 40 countries. He led a workforce management team that included eight direct reports and over 500 employees. Bill graduated in 1997 from the University of Baltimore Merrick School of Business with his Master of Business Administration and holds a Bachelor’s degree from Randolph-Macon College.

Kevlin Wilson Senior VP of Customer Operations

Kevin Wilson

Chief Technology Officer

In his role of Chief Technology Officer, Kevin is responsible for product, product management, engineering, quality, technical operations and the architecture teams. Kevin was Vice President of Operations before moving to his current role. Prior to joining Intradiem, he served as the Chief Technology Officer at Teltronics, a communications company providing mission critical switching and ACD systems. Kevin brings over 20 years of call center technologies and telecom experience to Intradiem. Kevin has a Bachelor of Science in Electrical Engineering from Coventry University in England.

Dr. Ted Giordano  Director of HR and Organizational Development

Joanna Luth

Chief People Officer

In her role as Chief People Officer, Joanna leads the people strategy and execution for Intradiem.  Prior to joining Intradiem, she served as the Vice President of Human Resources for both eVestment Alliance, as well as Aptean, Inc. With over 15 years of human resources experience, she focuses on aligning a people strategy to support organizational goals.  Areas of her expertise include: organizational design and development, leadership development, talent acquisition, employee engagement and development, benefits and compensation strategy, acquisition integration and cultural transformation.  Joanna received her undergraduate degree (B.A.) from NYU and her graduate degree (M.A.T.S.) from Claremont School of Theology.

Dr. Ted Giordano  Director of HR and Organizational Development

Michael Jarus

Chief Architect

As Chief Architect, Michael Jarus leads Intradiem’s architecture and design team. With 25 years of experience in architectural engineering, Michael Jarus is responsible for creating the future technical vision for the company and aligning the technical roadmap to the product roadmap. His expertise includes Artificial Intelligence, Business Intelligence, Data Structures, Distributed Systems, Computer Modeling and Simulation. Michael holds a Bachelor of Science in Decision Sciences / Quantitative Business Methods from Georgia State University.

Dr. Ted Giordano  Director of HR and Organizational Development

Jennifer Lee

Senior Vice President of Success Management

Jennifer Lee has over 15 years of experience in the contact center industry and more than a decade of experience as a people leader. She started her career in contact center management in the BPO space, serving as a senior client services manager for a Fortune 100 telecommunications client. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. She also has field experience working with a variety of ACD and WFM platforms and a proven track record of exceeding key performance targets.

Kevlin Wilson Senior VP of Customer Operations

Troy Meyers

Senior Vice President of Client Services

As Senior Vice President of Client Services, Troy Meyers leads Intradiem’s Service Delivery and Support functions. His expertise in customer experience is backed by over 15 years of progressive leadership experience in client services, technology and consulting organizations. Prior to joining Intradiem, Troy was Head of Global Home Customer Experience at Assurant. Prior to Assurant, Troy spent 13 years at Cox Communications where he held several business and technology executive roles. He holds a CCXP from the Customer Experience Professional Association. Troy also holds a Masters of Business Administration from Georgia State University and a Bachelor of Science in Computer Engineering from the University of Louisville.

Kyle Antcliff  VP of Marketing

Kyle Antcliff

Senior Vice President of Strategy

Kyle is responsible for understanding customer needs and technology market trends and applying the insights to value creation for Intradiem’s customers. Prior to Intradiem, Kyle served in senior leadership positions for Marketworks and TALENThire, where he played a key role in their growth and acquisitions. Kyle graduated from Purdue University with a Bachelor of Science in Computer Information Systems and holds a Master of Business Administration from Northwestern's Kellogg Graduate School of Management.

Kyle Antcliff  VP of Marketing

Chris Busbee

Vice President of Product Management

As Vice President of Product Management, Chris Busbee is responsible for leading Intradiem product initiatives, including its next generation rules engine and applications geared toward agent development and empowerment. He has over 10 years of leadership experience in product development and marketing roles for organizations offering unique SaaS solutions. Chris has a successful track record of generating brand awareness, market penetration, and adoption for new products in the enterprise software space. Chris holds a Master of Business Administration from Central Florida University and a Bachelor of Science in Mathematics and Physics from Vanderbilt University.

Kyle Antcliff  VP of Marketing

Anise Mastin

Vice President of Marketing

As Vice President of Marketing, Anise Mastin leads marketing and communications, fostering brand clarity. Previously, she led a global marketing organization as IBM’s Senior Marketing Program Director, spearheading growth initiatives for a data management, backup and recovery portfolio. Anise serves the local community as Board of Director, Georgia Association of Educators. She earned a BBA from Belmont University; MBA from Vanderbilt University, Owen Graduate School of Management with emphasis in Brand Management and a DMin from Life Christian University.

Board of Directors

Matt McConnell CEO Chariman

Matt McConnell

Chairman

Matt is Chairman, President and CEO of Intradiem. Matt co-founded Intradiem with a vision of helping companies increase the level of customer service they deliver using automation technology. Today, Intradiem is the leader in real-time intraday automation with over 230,000 contact center employees who use Intradiem’s solution daily.

Mark Koulogeorge, Director of Board of Directors

Mark Koulogeorge

Director

Mark Koulogeorge  is  Managing General Partner of MK Capital a $250 million venture capital firm which invests primarily in software and digital media.  He leads the firm’s digital marketing technology and software investment practices and has over eighteen years of venture capital experience. Mark’s functional expertise is in developing sales, marketing and distribution strategies to achieve market leadership and in the building of high performance executive teams. 

Mark has served on the boards of directors of over 20 technology companies which have generated over $400 million of realized gains for his investors.  He has been the lead or first institutional investor in a number of significant technology companies including:  Tradex Technologies, ( sold to Ariba for $1.8 billion),  Aprimo ( sold to Teradata for $540 million),  Initiate Systems ( sold to IBM for $424 million)  and The Cobalt Group ( sold to ADP for $400 million).   

Prior to founding MK Capital, Mark was a managing director at First Analysis and served as a general partner of The  Productivity Fund III & The Productivity Fund  IV. Prior to starting his career in venture capital, he was an Executive Officer of Eagle Industries, a $1.5 billion diversified manufacturer, controlled by Chicago entrepreneur Sam Zell, and earlier a consultant with Booz Allen. 

He earned a Bachelor of Arts degree from Dartmouth College and an Master of Business Administration from Stanford University.

Brian Hersman, Driector Mark Koulogeorge, Director of Board

Brian Hersman

Director

Brian Hersman is a General Partner at JMI Equity. He joined them in 2008 and is based in San Diego. He is currently a director of Dean Evans & Associates and Innovative Interfaces. 

Prior to joining JMI, Brian was a senior associate at Vista Equity Partners, where he executed enterprise software transactions and assisted portfolio companies with growth initiatives, strategy, acquisitions and operational improvement. He also worked with software and services companies as a business analyst at McKinsey & Company.

Bert Winemiller, Brian Hersman, Driector of the  Board

Bert Winemiller

Director

Bert provides strategic operational counsel to JMI portfolio companies. He joined JMI in 2011 from PROS Holdings, Inc. (NYSE: PRO), a JMI portfolio company, where he served as president, CEO and chairman. He also served as president of American Business Information Inc., senior vice president at ADP, Inc. and group president at IRIC. Bert began his career at IBM as a systems engineer and software developer.