Executive Team

Matt McConnell

Chief Executive Officer

Matt is Chairman, President and CEO of Intradiem. Matt co-founded Intradiem with a vision of helping companies increase the level of customer service they deliver using automation technology. Today, Intradiem is the leader in real-time intraday automation with over 230,000 contact center employees who use Intradiem’s solution daily.

Bill DiPaula

Chief Financial Officer

Bill is the Chief Financial Officer for Intradiem. With over 20 years of Operations and Financial Management leadership experience at Citi, Bill oversaw budgeting, forecasting, reporting and analysis and cost management for a $7 billion operating budget that spanned 90,000 employees and 40 countries. He led a workforce management team that included eight direct reports and over 500 employees. Bill graduated in 1997 from the University of Baltimore Merrick School of Business with his Master of Business Administration and holds a Bachelor’s degree from Randolph-Macon College.

Kevin Wilson

Chief Technology Officer

In his role of Chief Technology Officer, Kevin is responsible for product, product management, engineering, quality, technical operations and the architecture teams. Kevin was Vice President of Operations before moving to his current role. Prior to joining Intradiem, he served as the Chief Technology Officer at Teltronics, a communications company providing mission critical switching and ACD systems. Kevin brings over 20 years of call center technologies and telecom experience to Intradiem. Kevin has a Bachelor of Science in Electrical Engineering from Coventry University in England.

Joanna Luth

Chief People Officer

In her role as Chief People Officer, Joanna leads the people strategy and execution for Intradiem. Prior to joining Intradiem, she served as the Vice President of Human Resources for both eVestment Alliance, as well as Aptean, Inc. With over 15 years of human resources experience, she focuses on aligning a people strategy to support organizational goals. Areas of her expertise include: organizational design and development, leadership development, talent acquisition, employee engagement and development, benefits and compensation strategy, acquisition integration and cultural transformation. Joanna received her undergraduate degree (B.A.) from NYU and her graduate degree (M.A.T.S.) from Claremont School of Theology.

Michael Jarus

Chief Architect

As Chief Architect, Michael Jarus leads Intradiem’s architecture and design team. With 25 years of experience in architectural engineering, Michael Jarus is responsible for creating the future technical vision for the company and aligning the technical roadmap to the product roadmap. His expertise includes Artificial Intelligence, Business Intelligence, Data Structures, Distributed Systems, Computer Modeling and Simulation. Michael holds a Bachelor of Science in Decision Sciences / Quantitative Business Methods from Georgia State University.

Jennifer Lee

Senior Vice President of Customer Success

Jennifer Lee has over 15 years of experience in the contact center industry and more than a decade of experience as a people leader. She started her career in contact center management in the BPO space, serving as a senior client services manager for a Fortune 100 telecommunications client. Throughout her career, Jennifer has served in a variety of roles in the contact center space, including operations, quality, workforce management, and client services. She also has field experience working with a variety of ACD and WFM platforms and a proven track record of exceeding key performance targets.

Troy Meyers

Senior Vice President of Client Services

As Senior Vice President of Client Services, Troy Meyers leads Intradiem’s Service Delivery and Support functions. His expertise in customer experience is backed by over 15 years of progressive leadership experience in client services, technology and consulting organizations. Prior to joining Intradiem, Troy was Head of Global Home Customer Experience at Assurant. Prior to Assurant, Troy spent 13 years at Cox Communications where he held several business and technology executive roles. He holds a CCXP from the Customer Experience Professional Association. Troy also holds a Masters of Business Administration from Georgia State University and a Bachelor of Science in Computer Engineering from the University of Louisville.

Kyle Antcliff

Senior Vice President of Strategy

Kyle is responsible for understanding customer needs and technology market trends and applying the insights to value creation for Intradiem’s customers. Prior to Intradiem, Kyle served in senior leadership positions for Marketworks and TALENThire, where he played a key role in their growth and acquisitions. Kyle graduated from Purdue University with a Bachelor of Science in Computer Information Systems and holds a Master of Business Administration from Northwestern’s Kellogg Graduate School of Management.

Chris Busbee

Vice President of Product Management

As Vice President of Product Management, Chris Busbee is responsible for leading Intradiem product initiatives, including its next generation rules engine and applications geared toward agent development and empowerment. He has over 10 years of leadership experience in product development and marketing roles for organizations offering unique SaaS solutions. Chris has a successful track record of generating brand awareness, market penetration, and adoption for new products in the enterprise software space. Chris holds a Master of Business Administration from Central Florida University and a Bachelor of Science in Mathematics and Physics from Vanderbilt University.

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