Preparing you for the unpredictable
is a leading innovator in the contact center industry, and our mission is to solve the real-time
challenges facing contact centers. A long and growing list of enterprise
centers use our SaaS platform to automate a wide range of intraday
management processes. This platform is known as Advanced Intraday Automation.
Intraday Automation creates the
foundation businesses need to forge the modern center: moving forward in real-time,
and capable of meeting the
significantly increased demands of their businesses, customers, and employees.
platform and community continue to grow, as our customers continue to find value like significant
cost reduction, employee performance and engagement improvements, and omni-channel service
delivery benefits. It's been a fun ride and the future's even brighter!