Donna Fluss, President of DMG Consulting describes a bold vision for the future of WFM in this visionary white paper. Fluss challenges the traditional staffing model that relies on forecasted data and inflexible shift paradigms. Instead, she envisions a new model where real-time demand meets real-time supply, and agent flexibility, self-service and mobile-enabled applications are the driving forces behind an empowered and engaged workforce. The key to achieving the new vision for WFM rests on critical technology infrastructure that operates in response to the real-time demand model, like intraday automation.
Discover how Intradiem’s BPO clients outperform competitors in many quantifiable ways apparent to their clients and, in turn, increase the ability to earn additional, higher margin call volume and improve profitability.
No industry is immune to having the occasional failed customer experience as a result of an unprepared field service workforce. Read this white paper to learn how field service organizations can deliver a better customer experience through preparedness and efficiency.