Workforce Transformation via Intraday Automation

Bob Fletcher, former EVP at Deutsche Telekom, shows us why Intraday Automation is the next “big thing” in workforce management and how to leverage this emerging technology to simplify contact center operations and enable a customer-focused, cost-conscious frontline workforce.

March 3, 2015

Contact centers are faced with constant pressure to carefully examine and reduce costs. At the same time, the need to put forth a customer-centric strategy is now more important than ever. Businesses must create an action-oriented roadmap that enables a customer-focused, cost-conscious frontline workforce. Those businesses that make the leap strategically and operationally will reap significant revenue and cost benefits.

Bob Fletcher, former EVP Deutsche Telekom, shows us:

  • Why Intraday Automation is the next “big thing” in workforce management
  • Ways to leverage Intraday Automation to simplify contact center operations
  • How leading contact centers are thinking differently and achieving breakthrough results
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