The Ultimate Call Center Survival Guide

Guest speakers from Convergys and Forrester Research, Inc. share the innovative ways you can run your call center when you start leveraging technology to create business reflexes.

February 5, 2013

Learn how to survive all the scenarios that all contact centers face when the "what if" become reality. 

In this webinar you will:

  • ‍Hear the user perspective ­ Michael Bathon, Convergys VP of GTS Solutions Management will share how he drive profits and makes every second count in his case study presentation.
  • ‍Get insights from from Forrester Research, Inc. ­ Art Schoeller, Principal Analyst will provide a framework for the problems that occur throughout the day.
  • ‍Start to think about the call center differently – and create your own business reflexes.

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