Taking on the Multi-channel Call Center: Proven Strategies that Increase Productivity & Improve the Customer Experience

In this webinar, featuring Art Schoeller, Principal Analyst at Forrester Research you’ll find out how to promote a balanced scorecard, integrate new channels like social media and improve productivity – all in the name of protecting the customer experience.

June 20, 2011

Art Schoeller, Principal Analyst at Forrester Research joins Intradiem to discuss how to promote a balanced scorecard, integrate social media into the multi-channel call center and improve productivity – all in the name of protecting the customer experience. Replay this webinar to learn more.

Fill Out The Form to WATCH THE WEBINAR

More Webinars

All Webinars ->