Score Big ROI with Game Changing Strategies for Home Working Agents

Michele Rowan, President of At Home Customer Contacts, discusses game-changing strategies for home working programs to score big with customers, agents and the business.

September 23, 2012

Roughly 60 percent of call center organizations already use home workers in some capacity today. And that’s forecasted to be 80 percent by the end of 2013. 

To ensure your program scores big with customers, agents and the business, it’s important to implement the game-changing strategies that bring on big ROI. Learn the latest trends – from effectively managing remote agents’ performance to micro-shift scheduling and help desk tactics – and score big returns for your call center. 

In this webinar, Michele Rowan, President of At Home Customer Contacts, discusses:

  • Key business drivers and ROI data for at-home programs
  • Micro-shift scheduling for voice and non-voice work
  • Internal help desk best practices
  • Effective learning and performance management
  • Getting a handle on productivity
  • Security, control and more

Fill Out The Form to WATCH THE WEBINAR

More Webinars

All Webinars ->