Results Oriented Innovation (ROI): Solutions that Make Your Work Life Easy

When you’re operating in a complex, multi-channel environment and constantly being asked to do more with less—it usually means quality suffers. Your agents are less engaged, customer experience takes a hit, and it all impacts the bottom line. But what if you had a way to reduce costs AND improve service? Omer Minkara (Aberdeen Group) explains how strategic business leaders are recognizing intraday automation as a critical need that produces results-oriented innovation.

May 20, 2015

When you’re operating in a complex, multi-channel environment and constantly being asked to do more with less—it usually means quality suffers. Your agents are less engaged, customer experience takes a hit, and it all impacts the bottom line. But what if you had a way to reduce costs AND improve service?

A recent study by Aberdeen Group shows significant performance gains in areas like FCR, agent productivity, and customer satisfaction from organizations leveraging the power of intraday automation. 

Please join us for a webinar with guest speaker Omer Minkara, Research Director at Aberdeen Group, and find out why strategic business leaders are recognizing intraday automation as a critical need that produces results oriented innovation. During this interactive discussion, you will learn more about:

  • The strategic value of intraday automation in the contact center
  • Trends driving agent productivity and performance initiatives
  • How companies derive quantifiable benefits by automating manual processes
  • The building blocks and capabilities of intraday automation
  • Key differences in performance management capabilities among intraday automation users and non-users
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