Preparing Multi-Channel Centers for Next-Gen Customer Engagement

Richard Snow of Ventana Research discusses how companies are improving customer engagement processes and the best practices of companies that excel in this area.

March 15, 2014

In our not too distant past, we engaged with customer by phone, mail or in person. Without a doubt, technology and smart phones have changed the customer service game dramatically. Customers expect swift resolution of their issues – and via their preferred channel of communication. 

Watch the webinar archive featuring guest speaker Richard Snow from Ventana Research to see how companies are improving these customer engagement processes and learn the best practices of companies that excel in this area. 

Webinar attendees will learn:

  • Benchmark statistics showing the maturity of customer engagement processes
  • Collaboration tools that drive improvements
  • Metrics that keep engagement programs on track
  • Technologies to leverage to help manage multiple channels
  • A free contact center assessment

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