Operationalize Your Frontline to Meet the Needs of Retail Consumers

For retailers, the challenge is to keep up with high demand while providing exceptional customer service. This means managing spikes in call volume, training employees, updating scheduling and staffing levels, and balancing interation channels. In this 15-minute webinar, you'll learn how intraday automation can help customer service contact centers and in-store operations improve customer experience and maximize operational efficiency.

October 22, 2015

Join us for a 20-minute webinar and learn how intraday automation can help you improve the overall customer experience and maximize operational efficiency. You'll discover how your customer service contact centers – as well as in-store operations – can use this technology to monitor, track and communicate important updates in real-time throughout the day.

For retailers, the challenge is to keep up with high demand while providing exceptional customer service. This means managing spikes in call volume, training employees, updating scheduling and staffing levels, and balancing interation channels. In this 15-minute webinar, you'll learn how intraday automation can help customer service contact centers and in-store operations improve customer experience and maximize operational efficiency.

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